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Customer Service

Shipping & Delivery
Sign Creation Fl offers 3 easy shipping options for orders shipped within the US. You can choose from Express, Premium and Standard shipping services. If you need your order ASAP, Express shipping will deliver it to you in 1 business days from the date of shipment (after manufacturing). Please allow 2-3 business days for our Premium shipping, and 4-7 business days for Standard. Available shipping options will vary depending on the product type, quantity ordered, and address type. Special cases If you request shipping to a PO Box or APO/FPO location, please choose the Standard shipping option If you request shipping to US territories, please be sure to choose the US Territory as the country and NOT the United States.
Privacy & Security
Our website operates with a Secure Sockets Layer (SSL) certificate provided by Verisign, an industry leader in online security. The information exchanged during checkout is encrypted using this SSL protocol. To review details of our relationship with Verisign, click the Verisign logo found at the bottom of any signcreationfl page. Your Sign Creation Fl account(s) is password protected. You are responsible for protecting the security of your login information, and Sign Creation Fl cannot protect or secure any information that you send to other users of the Website. Please note that links to third-party websites are not governed by this Privacy Policy, and their practices may differ from those stated in this Privacy Policy. Sign Creation Fl does not endorse, sponsor or represent these third-party websites. It is your sole responsibility to review and understand the privacy policies of these third-parties before submitting any personal information..
Returns & Replacements
We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it! Our buyers select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special. We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 15 days of receipt. We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at signcreationfl@hotmail.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. NOTE: signcreationfl.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material. During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect signcreationfl.com or any of our carriers.. Thank you for understanding.
Ordering
When ordering from Sign Creation Fl. you have the option of creating the design using our designer tool and choosing to have it delivered or to be picked up at our South Florida location. If you need help with the design, you can always contact us at signcreationfl@hotmail.com and have one of our expert designers help you bring your idea to life, once you approve the design, you can have it shipped or picked up. Last option is to come to our location at Sawgrass Mills Mall and have one of our expert designers help you design your product and have it ready in minutes.
Payment, Pricing & Promotions
At signcreationfl.com. we accept all major credit cards and if you come to our Sawgrass Mills Mall location, we also accept all major credit cards and with cash. Our website operates with a Secure Sockets Layer (SSL) certificate provided by Verisign, an industry leader in online security. The information exchanged during checkout is encrypted using this SSL protocol
Viewing Orders
Previews are provided for all Design Your Own items, our previews show the final production file design for your item. We do not modify, add or remove any portion of your design. If you see anything in your preview that is not as you designed it, please start your design over. HINTS: Clip Art can be imported with a white background or a transparent background, the preference is to import with a Transparent Background (JPG or PNG format) Sample text or water marks should not appear in your preview as they will be printed. Do not use like colors for your product background and your design such as Red on Red– the design may be lost in the background color. Extending an image or text beyond the design area will cut off the design, in some instances this is acceptable.
Sign Creation Fl Location
Our main store is located at the biggest mall in South Florida called Sawgrass Mills Mall by entrance #3. You will be able to view most of our products, customize them and get them ready in minutes. 12801 West Sunrise Blvd. Sunrise Fl. 33323